Q: Hello, I am an overseas customer, how do I place an order?
A: Thank you for coming! Overseas guests please contact us directly via Whatsapp/Line (please click " Contact Us " for the QR code ), and we will see how to arrange it for you.
Q: Whatsapp you, how long will it take to get back to me?
A: Because the staff of the store is quite limited, I will reply to you as soon as possible. If there is no response after 24 hours , please let me know, thank you very much!
Q: After the deadline for ordering, do you have to place an order?
A: You can Whatsapp us first, we will try our best to make arrangements, so that everyone can buy what they like! However, you have to wear the helmet first, I can't guarantee success, it depends on the actual situation .
Q: If you accidentally place the wrong order or want to change the order... Is it okay to count?
A: Don't worry, don't panic, Whatsapp back to us and follow up ! (help you help you....)
Q: How about ordering for money?
A: Thank you for your help! We offer the following payment methods:
- Paypal (Master / Visa / American Express)
-Payme
- Fast speed (FPS)
- Tap and Go
- Online transfer
- ATM access
All Pay code or bank account information can be viewed in the " Payment Method " on the return page.
Q: How much is the shipping fee?
A: All shipping methods and shipping costs will be collected (except for products marked as the responsibility of the seller).
Q: If I don't want to post by surface, can I transfer by registered mail?
A: We will recommend you to use SF Express. If you have any other problems in this area, you are welcome, Whatsapp us!
Q: How long do I have to pay for an order?
A: If you place an order as a guest, please check it out within 2 days . If the payment is not received after 2 days, we will cancel the order .
Q; After successfully placing an order and receiving money, can you click on the payment record and return it to you?
A: Please refer to " Payment Methods " and " Payment Instructions (Must Check) ".
Q: How long does it take to receive the goods after you have done a good job in the payment process?
A: If it is in stock, after confirming the order, Xiaobian will deliver the goods within 7 working days. If it is a new product pre-order (for details, you can go to the " New Product Pre-Order Instructions " on the page), it usually takes at least one month to ship first, please wait patiently!
Q: I received the package, but there seems to be a problem with it. Do I have to return or exchange it?
A: For details on returns and exchanges, you can check the " Return and Exchange Policy " on the return page.
Q: Wait until Haonai Duzhong has not received the loan, will you count it?
A: Whatspp we can help you follow up . However, I would like to remind everyone by the way, remember to be accurate when entering the information , so as not to cause unnecessary problems and not receive the goods, it is not good!
Q: I still have a question, but I haven't mentioned it yet. How about counting?
A: Zhong wait! ? Raise your hand high, wash your hands and be afraid of being ugly XD, of course, whatsapp us right away!
